TernTravel

2024
Main project image
TIMELINE
Sep - Dec 2024 [12 Weeks]
PROJECT TYPE
DESIGN THINKING: Research, Interviews, Low-Hi Fidelity Prototyping, Iterative Presentations
MY ROLE
Team Lead & Communicator

The Problem

"Help naive travelers pack for unexpected region-specific factors to alleviate stressors of an unknown destination."

My group pivoted THREE TIMES during this project…

Help travelers pack clothing ———→ clothing seemed to narrow and uninspired

All-in-one travel app ———→ this was much too ambitious and relied too much on A.I.

Culturally focused packing app ———→ unique twist of location specific suggestions

Research Insights

After collectively pooling our user interview transcripts together through the above affinity diagram, we “coded” [labelling verbal data into categories] each snippet of information from our transcripts. This was then distilled to several pain points.

We found that of the four most important insights, lifestyle adaptation was the most overlooked by competitors and the most anxiety-inducing by our research participants. This resulted in our main opportunity or gap in the market to focus on cultural differentiation for packing.

users need a way to…

  • feel prepared and safe,
  • easily keep track of belongings,
  • simplify digital packing list,
  • eliminate research time-sink,
  • quickly learn about the destination

USER PROFILE

PAIN POINTS:

in order to…

  • alleviate stress on vacation
  • avoid cultural insensitivity,
  • have more time for exploring,
  • rest easy about external stressors

Mood Board:

Lightweight, Earthy, Modern, Calming, and Exploration

Style Tiles:

Individually, after completing the mood board, each team member created a “style tile” to capture the essence of our mood board. The goal was to combine the feelings of both our vision words and relaxation when packing to our users through the following design(s):

Each member’s individual style tiles, the final prototype design on the right, my design on the left

The chosen blue and yellow branding colours for our app may have deviated slightly from the original mood board, however this was done as a byproduct of feedback in user testing to avoid being precieved as a meditation app.

Ideation & Sketches:

User Path:

  1. Enter Travel Details:

Either upload a plane ticket, or manually enter dates, number of travellers, and luggage weights

  1. Choose Packing Mode [1 out of 3]:
    • Quick Pack:
    provides a simple and fast way of generating a list, still having the option to go back and fully customize details afterwards
    • Detailed Pack:
    customize everything right away, select activities you are planning on going on, receive immediate local insights based on the location input, etc.
    • Eco Pack:
    For the environmentally conscious user, this option tailors items in the list to be highly reusable and provides eco-friendly transportation options available at the destination
  2. Choose Activities:

Highlight activities that are currently planned to be attended on the trip, to guide the user on proper attire and equipment if necessary

  1. Local Insights:

Shows the user an overview of culturally appropriate etiquettes and items needed based on various other factors (e.g. weather, legality)

  1. Final Packing List:

User is given a generated list of items to pack, cross out, and view reasoning for through a drop-down menu for each category (e.g. Clothing)

Prototyping:

Guest Expert's Feedback

Playback 1 (Week 4):

Too much text on the slides

Some considerations for users were missed (e.g. uncontrollable factors like weather)

Artificial Intelligence is tricky and a “catch-all” solution, therefore not recommended

Playback 2 (Week 8): PRESENTED BY REA

Integrate multiple stops/destinations into one list

Add activities the user is planning on attending during the trip

Gather feedback from peers/users on clarity when user testing [in the following weeks]

Playback 3 (Week 12):

Condensed slides were clear and readable

Storytelling needs to be stronger near the start of the presentation

Colours are too distracting and need to be toned down

Concerns with accessibility, lacking contrast throughout

Iteration Sketches:

The top two sketches were a group brainstorming session when pivoting [for the last time], while the bottom are various imaginative ideas I rapidly produced in class.

image.png

Low-Fidelity Sketches:

The following images are rough drawings of each screen the user may encounter when creating following the task of creating a packing list through our application. For each heading, I designed multiple concept sketches of the same page:

R.Sahi.sketches.png

The rough sketches were then filtered down to the most user friendly, and each group member created their own version of this storyboard where the user is shown to be creating a packing list:

INF1602 - Storyboard Sketches.png

Low-Fidelity Mockup:

As a group, we shared our ideas with one another, ideating on them further on paper, followed by a digital clickable prototype [sequential low-fidelity wireframes] created together:

GROUP SKETCHES:

cca3a801-f893-45bc-9ece-c081f6935ad7.jpeg

WIREFRAMING:

Frame 44.png